We aim for this never to happen!
In the event of any unforeseen circumstance we will contact you straight away.
We always take the best care of your boxes and we never remove items from your boxes.
Please make sure you know exactly what is in your boxes, the best way to do this would be to create an inventory for your items.
We keep track of your boxes but knowing exactly what is in there is down to you. This will help you know exactly what boxes to recall as and when you need them.
If you need some helpful tips and tricks to help you head on over to our blog post
(LINK TO A BLOG POST ON HOW TO CREATE YOU INVENTORY HERE)
If we have a suspicion that you are storing any prohibited items we reserve the right to remove and re-box, which may incur a charge. You will always be notified of this and nothing will ever be removed without your knowledge.
If you still have issues with your box then just contact us! We are always willing to help.