This Privacy Notice describes how your personal information is collected, used, and shared when you visit or make a purchase from www.iselfstor.co.uk (the “Site”).
LEGAL CONTEXT
We (Business Storage Solutions Ltd, registered in England and Wales, company number 07575852, trading as iSelfStor) seek to safeguard your personal information, and to be compliant with applicable legislation. This is primarily found in the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR). Business Storage Solutions Ltd is registered with the UK Information Commissioner under the registration number Z2696119.
We act as a data controller for information entered by customers who have signed up to our services.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. In the log files, we do not associate your IP address with other personal information.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address and phone number. We refer to this information as “Order Information.” Although there is a form on our website for receiving your credit card number and related details, all this information is processed by a market leading and highly secure online payment provider, Stripe, and we do not collect or store this information.
When we talk about “Personal Information” in this Privacy Notice, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including arranging for shipping, and providing you with invoices and/or order confirmations). Stripe processes your payment information and informs us when your payment has been accepted. Stripe’s Privacy Policy can be found at https://stripe.com/gb/privacy. Additionally we use your Personal Information to:
- Communicate with you;
- Secure the Site against hacking and suspicious activity;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We may use the Device Information that we collect to help us screen for potential risk, hacking activity and fraud (in particular your IP address or your email address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Stripe may also use your Personal Information to help protect against fraud.
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with third parties to help us provide you with our services. For example, we use third party email and marketing providers who are based in Europe. We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a witness summons, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
EUROPEAN RESIDENTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
We strive to keep your Personal Information in the European Economic Area (“EEA”). Please note that some of your information may be transferred outside of Europe, including to Canada and the United States. Stripe, Google and our other third party providers based in the United States comply with the EU-US Privacy Shield Framework.
CHANGES
We may update this Privacy Notice from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using our contact form or by post at Palace Gates, Bridge Road, London, N22 7SN, United Kingdom. In addition, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO) if you have a concern about how we are handling your Personal Information.